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Question

Firewall settings

  • January 15, 2025
  • 1 reply
  • 117 views

ozzyjr

Figma web site does not load totally fine but gets stuck at this stage:

 

When i check firewall logs i see some https(443) traffic being blocked with a warning of high risk:

Question1: why forti thinks we got a high risk here, any clues?

2nd: Whats your suggestion to make web site work? (turning off ips, AV, webfiltering or smthng else?)

Celine_
Figmate
  • Community Support
  • January 15, 2025

Hey there, sorry to hear you are having issues

Generally speaking, when our users experience a firewall, we recommend they unblock Port 443 (you can ask directly to your IT department or systems administrator) and safelist Figma as a domain as described in: Troubleshooting checklist

Still, if the issue still occurs, our technical quality team can have a look at it. Feel free to reach out to them directly by submitting a bug report.


Hope this helps!


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