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Héctor González
Héctor González
New Member
December 10, 2025
Question

Files Disappearing

  • December 10, 2025
  • 4 replies
  • 181 views

I recently logged back into Figma and noticed an important file of mine disappeared. It’s not in the Trash or Recent. The file is not a part of another team, I’m the author and I’m in my own Team. That file is of the utmost importance for me. Please advice, thanks.

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    4 replies

    djv
    Figmate
    djv
    Community Support
    December 10, 2025

    Hi ​@Héctor González, thanks for reaching out and sorry to hear this! 

    I completely understand how it must feel to find an important file has disappeared. Are you able to share a file link? Or do you have the name of the file or possibly the team name that the file was previously located? 

    With a few more details, I can try to take a look in the backend to see what happened to it. 

    Héctor González
    Héctor GonzálezAuthor
    New Member
    December 10, 2025

    One of the files was named MISC, sadly I can’t find any direct link to the files. The team name is Héctor González.

    djv
    Figmate
    djv
    Community Support
    December 10, 2025

    Thanks, ​@Héctor González! 

    I wasn’t able to find anything within that team with that name specifically, but my team here on the forum is limited when it comes to File Management. I’ve created the ticket #1636376 on your behalf. 

    ​​​​​​Someone from the support team will take a closer look at your account and reply as soon as they can. 

    Héctor González
    Héctor GonzálezAuthor
    New Member
    December 11, 2025

    Thanks. Looking forward to a reply.

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