Why don't the new versions run? But when I click, the figma image is first shown and then the program doesn't open.
Why don't versions higher than 124.6.4 run on my system?
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Hi
If you haven't checked it yet, could you please check that your device meets the app's minimum requirements?
You can find these requirements here: Guide to the Figma desktop app
Once you've confirmed, could you please try the following steps?
1. Completely uninstall the Figma app from your computer.
2. Reinstall it using one of the download links under “Desktop app” on this page: https://www.figma.com/downloads/
If the issue persists, please submit a support ticket through this form so we can take a closer look https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When submitting the report, be sure to include:
- Your Figma account email
- A video demonstrating the issue
- Attach a desktop app debug logs of the video
Thank you for your help with this troubleshooting process and for your understanding!
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