Hello I am a student at a college and need to be verified to edit my course pages. The issue is that I had to remake my account due to some technical issues and lost my verified status even though its the same email connected to the account. I’ve contacted SheerID and they responded saying they can process verifications every 335 days and will not be resetting my verified status and was told to submit a ticket. Which brought another issue I've had, multiple times last week I have submitted tickets, and sent education@figma.com and have not recieved anything not even a message to let me know it was properly sent through.
SheerID did provide this to help prove that it was verified
Verified email address: [redacted]
Request ID: [redacted]
Date Verified: January 25, 2026
Question
Figma verification for Higher Ed not working
Hey
I looked up your support tickets, and I saw that our education team just reached out to you -- please check your email, and let me know if you did not receive that message.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.