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Question

[Figma Support] Request 1826875 - Inquiry regarding Payment & Request for Temporary Access

  • April 9, 2026
  • 1 reply
  • 12 views
xiaoye

Dear Figma Content Reviews Team,

I am writing to follow up on my previous message, as I have not yet received a response.

Thank you for your guidance so far. As explained, I am having difficulty retrieving the bank records from a long time ago due to account changes.

While we work on resolving this billing issue, I have a very humble request. The design files and professional portfolios stored in this account ([2026-04-09 Removed PII - AB]) are the result of years of my hard work and are critical to my career.

Could you please grant me temporary access to my account (for just 2-3 days)? This would allow me to download and back up my essential project files (.fig files) to avoid a total loss of my work. Once I have secured my data, I am more than happy to continue the discussion regarding the chargeback and settle any necessary payments.

I sincerely hope for your empathy and assistance in this difficult situation. I am ready to cooperate in any way possible to rectify the billing issue.

Thank you for your time and consideration.

Best regards

This topic has been closed for replies.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • April 10, 2026

Hi ​@xiaoye, 

 

I understand you're requesting temporary access to your suspended account to back up your files.

As you may already know from our previous interactions, we cannot handle account-specific issues like this on the forum due to security and privacy reasons.

 

To ensure your request is properly handled, I’ve gone ahead and added a note with the details you shared here to your existing support ticket (#1826875). Our team will follow up with you there.

I'll be closing this topic now to consolidate all communication in that dedicated ticket.

 

Thanks,

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