Hey ​@Rosa María, thank you for reaching out! 

At the moment, we don’t offer support in Spanish, so I’ll continue in English. If anything I share isn’t clear, please let me know, I’ll be more than happy to explain further.

I checked on my end and it looks like your account is currently on the Starter plan. To make sure you get the right help with your verification request, I’ve gone ahead and connected you with our support team.

Your ticket number is #1514466, and someone from our team will be reaching out to you shortly to assist further.

Thanks for your patience in the meantime!