For the past couple of days, some of my Figma files haven't been opening properly.
I've already tried clearing the cache, reinstalling the desktop app, and switching browsers.
It occasionally opens in the browser or on a guest profile, but even then other pages within the file fail to load.
The files are slightly larger than my usual projects, but they were working fine just a few days ago.
Hey
Since you've already worked through the standard fixes, I'm connecting you with our Technical Quality team for a deeper look. I'm not able to access account-specific details from this public space, but I've sent you an email with next steps on securely sharing access to the affected files. Your case number is: 1830588.
In the meantime, this resource covers some additional troubleshooting steps that may be worth a look: Troubleshooting checklist → Try these quick fixes.
Please check your inbox and we'll work with you from there to get this sorted.
Hi
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