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Tina Park
Tina Park
New Member
May 13, 2026
Question

Figma Sites - Freezes when I try to add new breakpoint

  • May 13, 2026
  • 1 reply
  • 33 views

I can create new pages but when I add a new breakpoint (tablet or mobile), the page goes blank and I have to kill the tab and reopen the file. This has been very frustrating.

    1 reply

    Celyn_L
    Figmate
    Celyn_L
    Figmate
    May 13, 2026

    Hi ​@Tina Park, Celyn from Figma Community Support here.

    Thanks for sharing this - I understand that Figma Sites freezes when you try to add a tablet or mobile breakpoint, causing the page to go blank and requiring you to restart the tab.

    I can see how this would interrupt your workflow, so I’d like the team to take a closer look.

    I’ve gone ahead and created a support ticket for you, you should have received an email with your case number (#1899488).

    If possible, could you reply directly to the ticket with:

    • A quick screen recording of this happening, with the full browser window visible capturing the exact steps leading up to the blank state.
    • The affected file link, and invite support-share@figma.com with “Can View” access (this won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering).

    In the meantime, couple of quick things that would help us narrow this down:

    • Are you seeing this in the browser, the desktop app, or both?
    • Does it happen every time you add a breakpoint, or only in certain files?

    If you’re working in the browser, it could be worth trying in a different browser or clearing your cache to see if that helps with the blank state.

    Hope this helps and please keep an eye on your inbox - someone from the team will be reaching out soon, and we’ll work with you there to get this resolved 🙏

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