Figma's AI agent is unable and File sharing is restricted
Why can't my account use the AI agent on Figma, and why is sharing restricted?
When submitting a prompt to the AI agent, I get this error:
"Something went wrong"
srid_KP0VRNAXSG3SHX7PCCFVNxxxxx
File sharing is also restricted on the same accounts.
What I've tried so far:
- Created a brand new account on a Starter plan just to test — same issue occurs.
- Several people on my team use our company email (same domain) and hit the same problem.
- Interestingly, some accounts using the exact same company domain do NOT have this issue — they can use the AI agent and share files normally.
So it doesn't seem to be purely plan-related (happens on both Starter and Professional) or purely domain-related (some accounts on the same domain work fine, others don't).
Has anyone else run into this, or know what might cause accounts on the same domain to be treated differently? Any insight would help — currently stuck waiting on a support ticket for this.