Hi @Binland ,
I understand you're experiencing long loading times when opening a Figma file.
We’d love to gather a bit more information to help us investigate.
Could you please try refreshing Figma(either by reloading the tab or restarting the app) and see if the issue persists?
If the issue is still occurring after the refresh, could you please try the following steps?
- Try connecting to Figma from a different network (for example, a mobile hotspot) to see if the issue still occurs.
If using a different network resolves the issue, we recommend contacting your IT team for further troubleshooting. Be sure to let them know:
If switching networks doesn't help, we’d be happy to investigate further. Please fill out this quick form: https://figma.bot/submitreport
In the form, be sure to include:
- The URL of the sample file where you're seeing the issue and grant edit access to
support-share@figma.com
(don’t worry — this won’t affect your billing) - A link to this forum post for full context
This access will help us reproduce the issue and look into it more effectively.
Thanks,