Hi,
I just purchased a monthly figma subscription and I’ve tried to add pages within one of my projects and it is still saying that I need to purchase and upgrade. I can see my access is set to ‘full’ but I can’t add additional pages.
I have also tried logging out and then logging back into my existing account.
Please help! It’s urgent as I am in the middle of a job application test.
Hi
I understand this is time-sensitive — we’re here to help!
From what you described, it sounds like you upgraded your team from the Free Starter plan to the Professional plan, but you're still unable to access Professional features like adding additional pages.
I checked on our end and it looks like your account currently only has access to a Starter team. Do you happen to have another Figma account that might be tied to the Professional plan?
In the meantime, could you please double-check that you followed the correct steps outlined in this guide: "Upgrade to the Professional plan" tab in the "Upgrade your plan" section of the Upgrade or downgrade your plan guide?
Normally, Figma will charge your credit card and upgrade your account immediately. If you followed the guide and are still not seeing the upgrade, we’d love to take a closer look.
Please submit a request through this secure form: Submit a request
When submitting the form:
Make sure to use the same email address you used to complete the purchase.
Include a link to this forum post, so our billing specialist can see the full context.
Thanks!
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