Hello. I'm having trouble installing Figma for two weeks now. I've tried registering through different browsers, using different VPNs and accounts, but the site only shows a loading screen. Could you please tell me what I can do about this? Sorry for reporting this issue so late.
Question
Figma not work
Hi @Verafilatova, thanks for reaching out!
I completely understand how frustrating this must be, especially after running into this issue for two weeks. Based on your screenshot, it looks like you’re getting blocked at the captcha verification step.
To create a Figma account, you’ll need to successfully pass a captcha verification powered by Arkose. If the captcha isn’t loading or keeps failing, it’s usually related to browser or network settings.
Here are some common causes and things you can try:
Browser-related issues
- Make sure you’re using an up-to-date version of a supported browser (Chrome, Firefox, Safari, or Edge)
- Clear your browser cache and cookies, then try again
- Disable any browser extensions (especially ad blockers or privacy tools) that might interfere with captcha scripts
- Try opening the page in an incognito/private window or a different browser
Network or security settings
- If you’re on a VPN, proxy, or corporate network, try disabling it or switching to a different network (like a personal Wi-Fi or mobile hotspot)
- Some firewalls or strict security settings may block captcha services—switching networks can help confirm this
Device or environment
- Try completing the signup on a different device (phone vs. computer)
- Ensure JavaScript is enabled in your browser, as captchas rely on it to function
If you’ve tried all of the above and are still stuck, feel free to share a bit more about your setup (browser, device, network), and we can dig deeper with you to get this sorted!
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