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Question

Figma not running

  • January 22, 2026
  • 1 reply
  • 20 views
diana_aya

I don”t know what to do, I have a paid account and the figma app is not loading… a couple of days I updated my laptop but it was working ok, please help me I have work to do…. 
 

 

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • January 23, 2026

Hi ​@diana_aya — Celyn from Figma Community Support here. Thanks for flagging this and for sharing the screenshot.

Sorry to hear your Figma desktop app isn’t loading. I understand how urgent this is, especially when it’s blocking your work.

We’d like to help get this fixed as soon as possible. I’ve gone ahead and created a support ticket on your behalf so our Technical Quality team can investigate further and assist you directly.

Please check the inbox associated with your Figma account for a message related to case number #1703979.

In the meantime, you may want to try a few of these quick troubleshooting steps, which can sometimes help resolve the issue right away:

https://help.figma.com/hc/en-us/articles/360040523973-Troubleshooting-checklist

Thanks for your patience — we’ll continue to follow along and help get this sorted out as quickly as we can 🙏

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