Figma Make Persistent Error

Hi ​@Matthew Davis, thanks for reaching out and flagging this issue.

Because of the generative nature of Figma Make and AI models, prompts can occasionally fail for reasons that aren’t always visible. In many cases, waiting a short while and trying again will resolve the issue. Really appreciate you taking the time to troubleshoot — I’ll pass this post along to the team on our side to take a closer look.

Keep an eye on the email tied to your account for a follow-up. In the meantime, here are more details that may be helpful: Troubleshoot in Figma Make.

Hi ​@Matthew Davis, quick follow-up from me. I’ve connected with our engineering team and they’re ready to take a closer look at the file where you’re hitting this error.

When you get a chance, either reply to the open ticket via email or reach out to our Support team directly with:

• a screen recording of what leads to the error message (if you can grab one)
• a link to the file
• edit access granted to support-share@figma.com.

That should give them what they need to dig in and move things forward. Let me know if you run into any issues along the way.

Hi ​@Tom Reem ,

Thanks for the detailed follow up. I’ve replied to the Support Team with edit access granted.

Really enjoying Figma Make thus far!

-Matthew

Hey ​@Matthew Davis — thanks so much for your patience and glad you’re enjoying Figma Make. 🙌🏻

I’ve been in touch with the engineering team, and they let me know they pushed a fix that should resolve the error you were running into. When you have a moment, could you give it another try and let us know if things are working as expected?

Really appreciate you keeping us in the loop — looking forward to hearing how it goes!

Hi Tom,

apologies for delayed reply - but the fix worked and I’ve been continuing to jam on various prototypes - all very useful and helpful to our company

best,

Matthew

That’s great to hear, ​@Matthew Davis — really appreciate the update! 💯

As you continue digging deeper into Figma Make, please do keep us posted on what’s working well and where things could be smoother. Always happy to hear feedback from folks in the thick of it.💡