Hi, i am experiencing a condition where i try to make some changes in figma make, but the preview in the editor is not change, while when i open the full-screen view the changes appears. this case happened often times, anyone experiencing the same?
i experiencing in many cases, here one of it
this is the view on the editor (see “kembali ke dashboard”), where i am stuck here
and here in full view, i can login and enter the dashboard
Hi
I understand that you’re frequently seeing an issue where the Preview tab doesn’t update, but when you click “Open Full Screen View,” the changes appear as expected in your Figma Make files.
I tried to reproduce this issue on my end, but the preview updates as expected so far. Could you please try a few steps below to see if there’s any improvement?
Click “Refresh preview” at the top of the preview window.
If that doesn’t resolve the issue, try refreshing the tab and then prompt the model again.
If the issue still persists, try duplicating your Figma Make file and continue prompting in the copy.
You can also check this article for more details: Troubleshoot in Figma Make
If none of the steps above help and you’re open to it, I recommend reaching out to our team through this secure form: Submit a request
When submitting the form, please include:
The URL of the file where you’re seeing this issue, and grant edit access to support-share@figma.com (this won’t affect your billing)
A video recording of the issue showing the full Figma screen
This information will help our team reproduce and investigate the issue more effectively.
Thanks,
Hi
I understand that you’re frequently seeing an issue where the Preview tab doesn’t update, but when you click “Open Full Screen View,” the changes appear as expected in your Figma Make files.
I tried to reproduce this issue on my end, but the preview updates as expected so far. Could you please try a few steps below to see if there’s any improvement?
Click “Refresh preview” at the top of the preview window.
If that doesn’t resolve the issue, try refreshing the tab and then prompt the model again.
If the issue still persists, try duplicating your Figma Make file and continue prompting in the copy.
You can also check this article for more details: Troubleshoot in Figma Make
If none of the steps above help and you’re open to it, I recommend reaching out to our team through this secure form: Submit a request
When submitting the form, please include:
The URL of the file where you’re seeing this issue, and grant edit access to support-share@figma.com (this won’t affect your billing)
A video recording of the issue showing the full Figma screen
This information will help our team reproduce and investigate the issue more effectively.
Thanks,
hi
have tried the 1 & 2 steps but no changes at all, im seeing the issue appear when the prompt or file getting complicated. however i haven’t test the 3rd workaround.
but now im facing that both the editor and full view is not working, while when i publish it and open from the published URL, everything working fine - align with the prompts progress
please help on this
Thanks for following up
It seems you haven’t yet reached out to our support team via the secure form I mentioned earlier, so I’ve gone ahead and created a support ticket(#1562578) on your behalf using the information you’ve provided.
Once you receive the ticket confirmation email in your inbox, please reply to that email with:
This will allow our support specialists to take a closer look at the issue.
Thanks,
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