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Joe P-R
New Member
September 14, 2025
Question

Figma links not opening in desktop app from Safari (works in other browsers)

  • September 14, 2025
  • 21 replies
  • 1442 views

Hi Figma Community,

I'm experiencing an issue where Figma file links are not opening in the desktop app when clicked from Safari. Instead, they always open in a new Safari tab.

The core issue is that this problem is isolated entirely to Safari. If I click the exact same Figma link from Arc Browser, it works perfectly and launches the desktop app as expected.

Here are my system details:

  • Operating System: macOS Sequoia 15.6.1 (24G90)
  • Safari Version: 18.6
  • Figma Desktop App: 125.8.6 (reinstalled today)

Summary of the Problem

  • Expected Behavior: Clicking a Figma file link in Safari should trigger a prompt to open the link in the native Figma macOS app.
  • Actual Behavior: Safari ignores the ⁠figma:// protocol and opens the link in a new browser tab. No prompt appears.

Troubleshooting Steps I Have Already Taken

I have gone through an extensive list of troubleshooting steps with no success. The issue persists across all my attempts to fix it.

In-Figma Settings:

  • Confirmed that Preferences > Open links in desktop app is checked. I have also tried toggling this setting off and on.

Safari-Specific Troubleshooting:

  • Disabled All Extensions: I have disabled every Safari extension. The issue still occurs.
  • Cleared Cache & Data: I have cleared all Safari cache and website data for Figma.
  • Checked Website Permissions: I have checked ⁠Safari > Settings > Websites to ensure no permissions are blocking Figma.
  • Safari Profiles: The issue occurs in both my "Personal" and "Work" profiles. Critically, I also created a brand new, clean test profile in Safari, and the issue still happens there, suggesting it's not a profile-specific setting.

System-Level Troubleshooting:

  • Reinstalled Figma: I have completely uninstalled and reinstalled the Figma desktop app.
  • Forced Launch Services to Re-register: I have moved the Figma.app out of the ⁠/Applications folder and back in to force macOS to re-index the app and its URL handlers.
  • Reset Safari Preferences:
  • I ran ⁠defaults delete com.apple.Safari LSHandlers in Terminal, which returned "does not exist," confirming Safari had no custom override for the handler.
  • I manually removed the ⁠com.apple.Safari.plist file from ⁠~/Library/Preferences/ and restarted my Mac to force Safari to rebuild its preference files from scratch.

Given that the feature works in other browsers and that the issue persists in a completely fresh Safari profile after a full preference reset, this appears to be a deep, non-user-facing bug in how my instance of Safari is interacting with macOS's Launch Services.

Could you please advise if there are any other known solutions for this specific, persistent Safari issue?

Thank you for your help.

21 replies

Gayani_S
Figmate
Community Support
December 5, 2025

Hey ​@Jonas1, I took another look at the support ticket I submitted for the previous user, and our technical quality team suggested trying one additional step: installing the latest version of the font installer from our Downloads page, then fully closing and reopening Figma in Safari afterward.

It may also help to review the steps I mentioned earlier: 

  • If using any Safari extensions, can you try disabling these temporarily, then refresh the browser and check if this works?
  • Can you ensure you are upgraded to the latest version of Safari as well as the Figma desktop app?
  • Can you try disabling the 'Prevent cross-site tracking' feature as follows, then restart the browser and test this again? In the Safari Preferences > Privacy settings, can you try unchecking 'Prevent cross-site tracking'?

We have received reports in the past from customers who have said this did not work for them when Apple Private Relay is enabled. If this is enabled for you, could you please test disabling this, then quit and restart the browser and desktop app, and check if this works for you? 

 

Let me know if this helps! 

Julian Kingman
New Member
December 29, 2025

Disabling “Prevent cross-site tracking” fixed it for me. Does Figma have a plan to address this? I’d rather not leave it disabled.

Jonas1
New Participant
January 1, 2026

Disabling the extensions did not help.
I have the latest version of both Figma and Safari. 

Turning off Apple Private Relay solved it, but I rather leave it on as well. 

wgo
Active Member
January 7, 2026

I’m having this problem for ages. No matter what I try, I cannot connect Safari to the desktop app.

– Font-installer is freshly installed and running

– Figma-App is freshly installed and running

– Safari version is 18.6, no extensions active

– Private relay is disabled, since I don’t have iCloud+

Are there any news on this topic? This is so frustrating, it simply doesn’t work as stated…

djv
Figmate
Community Support
January 9, 2026

Hi ​@wgo, thanks for chiming in here! 

The most recent update we have on our end is that a fresh update of the font installer and desktop app should have fixed the issue. Since the suggestions above don’t seem to have worked for you, can you please confirm if  "Figma Agent" is running in Activity Monitor?

If needed, we can also connect you with our technical quality team to collect your desktop app debug log: Download Figma desktop app debug logs to investigate further. 

wgo
Active Member
January 12, 2026

Hi ​@djv,  thank you for reaching out.

Yes I can confirm that Figma Agent is running.


And of course I’ll happily share my debug logs, but I’m not sure if this forum is the right place for this file, as I don’t know if there’s any sensible data in it. Otherwise I would have added it right to this post.

djv
Figmate
Community Support
January 12, 2026

Thanks for confirming, ​@wgo

I’ve created ticket number 1682947 on your behalf to connect you with our technical quality team. Feel free to send over your bug logs there. 

Support will review and be in touch soon. 

Erika_Van_Der_Bent
New Participant
February 24, 2026

Installing the new Font-installer worked for me. Thank you! I had this issue for ages

wgo
Active Member
February 26, 2026

Installing the new Font-installer worked for me. Thank you! I had this issue for ages

Hi ​@Erika_Van_Der_Bent, are you using Safari as your main browser?

Erika_Van_Der_Bent
New Participant
March 2, 2026

Installing the new Font-installer worked for me. Thank you! I had this issue for ages

Hi ​@Erika_Van_Der_Bent, are you using Safari as your main browser?

Yes, Safari is my main browser