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I work in the Figma app (not in the browser)
It is impossible to work, if you try to work with large or medium-sized files, then every 2-5 minutes in Figma the app screen darkens and it restarts.

I can't figure out what the problem is...
The laptop is new, with good performance.

Please tell me what can be done?
And could this be a problem in Figma itself or in the laptop?

Hi Nuta,  thanks for reaching out to the community, and I'm sorry to hear you're experiencing these crashes in the desktop app! That definitely shouldn't be happening, especially on a new and good performance laptop.

To help our team investigate, please reach out directly to the support team so they can take a closer look at it here: Submit a bug report

In the form, please include:

  • The email you use for Figma

  • A brief description of the issue and when it tends to occur

  • Your Figma desktop app debug logs  (you can find them by following these steps: here). This will give our team more visibility into what might be causing the issue.

  • A link to the affected file, and grant "can edit" access to support-share@figma.com (this won’t affect your billing)

Thank you for your patience, we’ll do our best to get to the bottom of this!

Update: Our technical quality team is waiting your response to continue the investigation. When you have a moment, please check your inbox for their message. Your support ticket number is 1412786. Thank you!

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