Hey Audria, 
Can you give more details about your issue? Do you see any error message when you try to save your images?

As a reminder, please check our guide how to export images from Figma Design (supported formats: PNG, JPEG, SVG, PDF) https://help.figma.com/hc/en-us/articles/360040028114-Export-from-Figma-Design

If possible, please share a short video recording when you encounter the issue (we recommend uploading your videos to external platforms such as Dropbox, Google Drive, or Loom, and then sharing the link directly in your post). This will help us better visualize and replicate the problem on our end. Thank you!