We have a critical ask for Figma's technical support to identify and resolve why there is content loss happening in several files. As we're working on marketing assets, layout content appears to be disappearing as if they were scrubbed from the file entirely.
Over the last two days, we've been able to revert to previous versions but as we create more content, our work simply vanishes.
Question
Figma files going blank
Hey
I checked in on this, and our engineering team resolved an issue earlier today that may line up with what you’re seeing. When you have a moment, could you try refreshing the affected file(s) and confirm if everything loads as expected?
Next steps:
- Troubleshooting. If content is still vanishing after a refresh, any additional detail you can share on what leads up to the loss — the type of file, the layer(s) involved, or the action being taken when things disappear — will help us narrow this down further and escalate appropriately.
- File deep dive. For privacy and security reasons I can’t access files or account details directly from the public forum, but I’ve already flagged your report to our Product Support team. Your case number is: 1636260, and they’ll reach out to you at the email associated with your account as soon as they’ve completed their review.
Thanks again for bringing this to our attention. Please keep me posted on what you see after refreshing. We’re here with you until this is fully resolved.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.