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Question

Figma Education - Ticket closed without resetting the limit by SheerID

  • November 5, 2025
  • 1 reply
  • 8 views
Asandhu7

I am having the same issue and I have emailed figma education on Thursday and they still have not responded. I emailed sheer id 5 times and they also have closed the ticket without resetting the verification limit. I sent another email to education@figma.com today and still no response. I was using my school email for class and now I am unable to edit any of my school files. I have been waiting for months for a response and resolution. I have the proper documents ready to upload. I was verified before and now I can not do anything. 

    This topic has been closed for replies.

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • November 5, 2025

    Hey ​@Asandhu7 , thanks for reaching out to us and sharing these details! Sorry for the issue here. I was able to locate your case and escalate it to our Figma Education team. They’ve already replied. For visibility, the team has also flagged your request to SheerID for review.

    If you need further assistance, feel free to reply directly to your existing case (1584830). Your ticket will automatically reopen.

    I’ve gone ahead and closed this topic here, as your case has now been addressed and are being handled by the Education team.
    For anyone else experiencing a similar issue, please feel free to open a new thread. Thank you!

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