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Abhishek Narayana
Abhishek Narayana
New Member
April 10, 2026
Question

Figma Desktop Not working

  • April 10, 2026
  • 1 reply
  • 101 views

Hi Team,

Multiple users are facing issues with the Figma desktop application. After logging in successfully on the web version, when they try to open Figma on the desktop app, it prompts them to log in via a browser again. Even after logging in multiple times, the same issue persists.

I have attached screenshots for your reference. Please look into this on a priority basis, as deliverables are getting delayed and this is impacting the work of multiple users.

Thank you.

    1 reply

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    April 10, 2026

    Hey ​@Abhishek Narayana, thanks for flagging this! I'm sorry to hear that you're experiencing an issue with our desktop app.
     
    Could you please try clearing the app's cache and logging in again?
     
    You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you'd prefer to manually clear your cache you can:

    1. Quit the Figma desktop app
    2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
    3. Try opening the desktop app again

     
    You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you'd prefer to manually clear your cache you can:

    1. Close the Figma desktop app
    2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
    3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
    4. Launch the desktop app again

     
    It’s also possible that a VPN, proxy, or firewall might be blocking access to Figma. Would you mind asking your IT team to unblock port 443 and safe-list *.figma.com, as outlined in our Technical troubleshooting tips?

    Let me know how it goes, I can also get you connected to our support team to investigate this! 

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