Hi Team,
Multiple users are facing issues with the Figma desktop application. After logging in successfully on the web version, when they try to open Figma on the desktop app, it prompts them to log in via a browser again. Even after logging in multiple times, the same issue persists.
I have attached screenshots for your reference. Please look into this on a priority basis, as deliverables are getting delayed and this is impacting the work of multiple users.
Thank you.
Hey
Could you please try clearing the app's cache and logging in again?
You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you'd prefer to manually clear your cache you can:
rm -rf "$HOME/Library/Application Support/Figma"
You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you'd prefer to manually clear your cache you can:
%APPDATA%\FigmaDesktop and DesktopProfile folders if they exist
It’s also possible that a VPN, proxy, or firewall might be blocking access to Figma. Would you mind asking your IT team to unblock port 443 and safe-list *.figma.com, as outlined in our Technical troubleshooting tips?
Let me know how it goes, I can also get you connected to our support team to investigate this!
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