Figma desktop app is not work , it's showing black screen.

Hi ​@adeena,

I understand you’re running into a black screen issue with the Figma Desktop app.

Thanks for sharing all the steps you’ve already tried. Let’s try a few more things together:

• If you’re using a VPN, firewall, or proxy, try turning it off temporarily to see if it makes a difference.

• Could you also try connecting from a different network (like your phone’s hotspot)? This helps us check whether the issue is related to your current network setup.

If either of these works, the problem is likely related to your network setup. In that case, it may help to loop in your IT team. You can share these resources with them:

• Adjust your network settings 
• Troubleshooting checklist > Check your network settings 

If the issue still happens, could you share the following after reproducing the problem?

• Debug log: Help → Troubleshooting → Save debug info (Guide: Download Figma desktop app debug logs)

• A screen recording showing the full window and the steps leading to the issue

Alternatively, you can submit a bug report directly by clicking the (?) icon in the app → “Contact us,” or going to Help Center → type your question → Start Chat.
The chatbot will help you open an email case with our Support team.

Thanks,

Hi ​@Junko3,

I can confirm the following:

• I am not using any VPN, proxy, or custom firewall.

• I also tested on a different network, including my phone’s hotspot, and the issue remains the same. The desktop app still shows a completely black screen with no error message.

• The web version works perfectly, so the issue seems to be limited to the desktop app only.

Regarding the debug logs:
I’m unable to access Help → Troubleshooting → Save debug info because the entire Figma Desktop App window is blank/black. Nothing loads at all — no menus, no UI elements, no buttons. I have also reinstalled the app (with full cleanup), but the screen stays completely blank from the moment it opens. Because of this, I cannot generate or save the debug logs from inside the app.

Screen Recording:
I am attaching a short screen recording showing the app launching and immediately displaying a completely blank screen.
(Uploaded via Google Drive because video attachments are not supported in the forum.)
screen recording blank screen issue

Please let me know if there is another way to collect logs (e.g., from system folders), or if you need any additional system details from my side. Thank you — I really appreciate your help.

Hi there,

Thanks for following up with the details!

It looks like this issue may be related to one that our engineering team is already aware of and actively working on.

I also noticed that you’ve already submitted a support ticket : #1615015(Thank you so much!), and one of our Technical Quality specialist has replied with a few questions in that email thread.

I’ll pass along the information you shared here to the team handling that ticket. When you have a moment, please check your ticket email and continue the conversation with them.

Same problem.

Woww Thank you! It worked! 

Glad it’s working now, thanks for letting us know! 😊 
I’ve gone ahead and marked as ‘Best Answer’ so others who encounter similar issues can try this solution. Thank you

nvm it’s fixed. Thanks Celine!!