Figma de promociones 2026

Hi ​@Eliana González Pitti, thanks for reaching out and providing the link! 

I’m Denise from the Community team at Figma. Normally, my team here on the forum isn’t able to help with File Management, but I’ll try my best to help.

From your screenshot, you do not have edit or view access to this file from your account. (I’ve also redacted this screenshot, since it contains your email address for your privacy and security.)

With a bit more context, I can help point you in the right direction. Do you have any other Figma accounts that you may have created this file under? Can you ensure that you were the original creator and current owner of this file? Or are there any other collaborators for this file that still have access?

Let me know these details, and we can figure this out together. 

Hi Denisse, thanks for the help. I am the original creator of the file, and I’ve just realized that another page of mine was taken down:

https://www.figma.com/design/ZzUCA7WX9phWQVmKgk04xt/Cat%C3%A1logoEstrellas?node-id=144-92&p=f&t=ynr5ixpiMUn2h4QR-0

Who can help me with this?


[redacted PII - DJV 7/9/26]

Hi @Eliana González Pitti, thanks for the additional link!
 

I checked both files you shared again, and neither currently shows your account as the creator/owner on our end. This means the file was either created under a different account of yours or by another person entirely. A few questions to help narrow this down:

• Do you recall being invited to these files as a collaborator (rather than creating them yourself)? If so, do you know who the file owner is, and could they re-add you or transfer ownership?
• Is it possible you created these under a different email/account (e.g. a work email vs. personal)?

Since I can't fully confirm your ownership here on the forum, if you're confident these are your original files, I can help connect you with support. Let me know, and I'll get you connected, if you have any issues creating a ticket.