Hi ​@Елена Ск,

I understand you’re receiving a “Something went wrong” error when opening a file in the Figma desktop app.

To help us troubleshoot, could you please confirm a few things?

• Are you able to open the file in a browser? Figma supports Chrome, Firefox, Safari, and Microsoft Edge.

  • If it works in the browser but not in the desktop app, the issue might be related to network restrictions. If you're using a VPN, proxy, or are behind a firewall, you can check this guide for more information:Common causes and solutions

• Is this happening with one specific file or with all files?
  • If the issue only affects a specific file and you're unable to open it in both the browser and the desktop app, it might be a permissions issue. In that case, this article may be helpful: Error 404 when loading Figma files

If you'd like us to take a closer look at a possible permissions issue, feel free to share the file link. You can copy it by right-clicking the file in the desktop app and selecting "Copy link."

Thanks!