Figma board pen is not working properly

Hi ​@Praise, thank you for reaching out! I’m really sorry to hear that the issue with FigJam’s pen tool is affecting your classroom experience.

To investigate I need the following details from you:

• Are you using the FigJam app on your IPad?

• What model iPad are you working with, and what version of iPadOS is it running?

• When did you start noticing the pen behaviour getting worse? Was it after a recent update?

• Does this issue happen in all FigJam files or just specific ones?

• Have you already tried restarting the app or reinstalling it to see if that helps at all?

Once I have this info, I’ll pass it along internally to the teams to check what might cause this.

Thanks for your patience and for your help! 

Hello. I'm joining the discussion. I'm experiencing similar difficulties with the pen tool. I've been using the browser version and the desktop version of Figma. I'm using a Wacom Intuos tablet. I've restarted Figma and my computer. The changes in the pen's functionality have become critical this week. I really hope that these bugs will be fixed.

I am experiencing the same I use this to work collaboratively with students. At the moment neither of us can write using a graphic pen. It is only working for students use Ipad AND APPLE PEN. I am a paying user and you have just taken my direct debit If this continues I will be requiring a full refund.

​@Gayani_S Thank you for your response.

• Are you using the FigJam app on your IPad? - No, but I do have students using it on Samsung tablet and all other types of devices

• What model iPad are you working with, and what version of iPadOS is it running? - I’m using an hp, windows 11 if that’s of any help

• When did you start noticing the pen behaviour getting worse? Was it after a recent update? - a few days ago. i’m sure it has to do with the update.

• Does this issue happen in all FigJam files or just specific ones? - all of them

• Have you already tried restarting the app or reinstalling it to see if that helps at all? - i haven’t downloaded it. I use the web version 

Would really appreciate if you guys could make the update optional. For example, people should be able to choose between ‘drawing mode’ and ‘normal mode’ for the pen. 

I have the same problem when I use Figjam in the web browser.

The same problem here… 
Infact what I observed more mouse works fine as previous… that is previously both mouse and pen was working same style… now pen works differently not like mouse… how can we change the style of the pen to work as previously…

Hey everyone, thank you all for your patience — and apologies for the delay in getting back to you.

I’ve shared this thread with our team and they’re currently looking into the issue. While I can’t share a specific timeframe just yet, please know we’re actively investigating. I’ll make sure to post any updates here as soon as I have them.

In the meantime, to help us narrow things down, could you please confirm if the issue is happening when:

• Using a pen

• On a non-iPad device

• While using FigJam in the browser

Thank you for your help! 

Hi ​@Gayani_S , yesterday the pen started working. I just checked now and it’s working! 

And to confirm, these issues are (or were since the pen seems to be working now) happening when

• Using a pen  (I’m using huion)

• On a non-iPad device 

• While using FigJam in the browser

Thanks for following up.

Thanks so much for the update, and I’m really glad to hear the pen is working again! We did identify and mitigated the issue. Appreciate you hanging in there and confirming the details — it really helps. If anything comes up again, don’t hesitate to reach out!