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Question

Figma app

  • February 27, 2026
  • 1 reply
  • 5 views
sopieee

Hi everyone, i cant open my files on the figma app (keeps on loading)  but i can open it on the browser

    1 reply

    J
    Figmate
    • Junko3
    • Figmate
    • March 2, 2026

    Hi ​@sopieee, 

     

    I understand you can open your files in the browser, but they keep loading in the Figma desktop app.

     

    A few quick checks that often fix this:

    Force-quit and restart the Figma desktop app.

    Confirm your Figma desktop app is up to date and your device meets the system requirements: Guide to the Figma desktop app

    Check your network: are you on a VPN, proxy, or behind a firewall? The desktop app will not work behind some firewalls/proxies or with certain VPNs. If that’s the case, try the browser version or ask your IT team to allow outbound access on port 443. More details here: Connection or server error 403

     

    If you’ve tried the above and the desktop app still can’t load files, please reply with:

    • Your OS and desktop app version
    • Whether the issue happens for all files or only specific ones
    • Any error messages or screenshots

    If needed, I’ll connect you with our team to investigate further.

     

    Thanks,

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