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Matthew Santoro
Matthew Santoro
New Member
April 9, 2026
Question

Figma AI credits not resetting.

Hi all,

I’m running into an issue with my AI credits not resetting as expected. My billing/reset date is April 9, but as of today my credits are still showing as empty.

I’ve already submitted a support request but haven’t heard back yet. This is currently blocking progress on a project that needs immediate attention, so I’m trying to understand if there’s a known delay or issue.

For context:

Plan type: Full Seat
Expected reset date: April 9
Current status: 0 credits remaining

Has anyone seen this happen before? Is there typically a lag with credit resets, or does this sound like a bug?

Appreciate any insight.

This topic has been closed for replies.

1 reply

adamsmasher
Figmate
adamsmasher
Figmate
April 9, 2026

Hi ​@Matthew Santoro - thanks so much for your post.

I did a little digging on our end and it looks like this can happen because the reset happens at a specific UTC time, which may be different for some folks depending on their own time zone. I can definitely understand how that would be confusing! The good news is the team is aware of this and is working on a update to make it more clear when, in specific, you can expect your credits to reset. For you right now, if you just wait a little longer (less than 24 hours, for sure) they will reset. Let me know if you have any other questions - have a great day!

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