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Iam
Iam
New Member
July 1, 2026
Question

Figma AI Agent keeps failing with “Something went wrong” UUID errors

  • July 1, 2026
  • 13 replies
  • 246 views

Hi everyone,

I’m having an issue with Figma Agent / Figma AI in design files and I wanted to know if anyone else is experiencing the same thing.

I’m trying to use Figma Agent to analyze a website URL and help create visual ideas/illustrations for a website project. The prompt is not extremely complex anymore, but every attempt returns:

“Something went wrong”

with a UUID error ID.

So far I received these error IDs:

  • 5a94dcf7-e741-4fdc-affb-945bde7af615
  • 2e1e1446-5d05-450f-bfc6-e654aa148468
  • 93aab9ee-acb2-44f5-beeb-097ce2f93e1d

I checked the Figma status page and everything appears operational. I also tried both the browser version and the Figma desktop app, but the issue still happens.

I contacted Figma Support but haven’t received a response yet.

Has anyone else had the same “Something went wrong” UUID error with Figma Agent or Figma AI recently?
Any help or confirmation would be appreciated. Thanks!

13 replies

Show previous replies
Jaycee Lewis
Figmate
Jaycee Lewis
Figmate
August 10, 2026

Thanks for the update ​@Abdulhakeem Muhammed 🙌 — Jaycee

    Lavee
    Lavee
    New Member
    August 13, 2026

    Issue with Figma Agent While Modifying Design Concept

    Hi Figma Support Team,

    I am facing an issue with the Figma Agent while chatting with it to modify a design concept inside my Figma design file.

    Issue:

    The agent is not able to complete the requested design modification and is showing an error. The message asks me to share the Support ID so the exact session can be traced.

     

    Support ID:

    srid_EEJBZ09NZN81V92G02GG72BQY

     

    What I tried:

    - Retried the prompt

    - Refreshed the Figma file

    - Started a new Agent thread

    -Have full credits

    - Checked that I have access to the file

     

    Additional context:

    I am using the Figma Agent for UX concept refinement and design modification. The issue is blocking my ability to continue refining the design through the agent.

     

    Please help investigate this session and advise how to resolve it.

    Celine_
    Figmate
    Celine_
    Community Support
    August 13, 2026

    Hey ​@Lavee , thanks for the detailed report and for already sharing the Support ID and troubleshooting steps you've tried.

    Since you've retried the prompt, refreshed the file, started a new Agent thread, and confirmed that you have available credits and access to the file, I'd like our team to take a closer look at what happened with this specific Agent session.

    I've gone ahead and created a support ticket on your behalf so our team can investigate further. Please check directly your inbox: lxxxe.gxxxxa@mxxxd.xxm , your case number is #2069599. You can continue the conversation directly with the team. Please also share the URL of the affected Figma file and grant Can View access to support-share@figma.com, if possible. This will give the team additional context to reproduce and investigate the issue. Thanks for taking the time to provide all these details!

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