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刘睿豌豆
New Member
October 21, 2026
Question

figma系统把我的邮箱号识别错误

我已成功使用公司邮箱注册并登录 Figma。接受团队邀请加入公司工作区后,系统本应向我的邮箱发送验证码。

我没有收到任何验证邮件。经调查,发现是 Figma 系统误读了我的邮箱地址:我邮箱地址中的开头字符lr被解析成了ir。Figma的这个错误导致验证邮件被发送到了错误的邮箱。

因此,我无法获取验证码,也无法完成加入公司团队的流程。请问您能否调查一下这个bug并提供修复方案?谢谢。

 

我使用公司邮箱注册并登录Figma,登录是成功的。在接收邀请加入公司团队时,系统向我的邮箱发送验证码邮件,但我一直收到。查后发现:Figma系统识别我的邮箱地址出错,将邮箱码开头的lr识别成了ir验证邮件被发送到错误邮箱,导致我拿不到验证码,无法加入公司团队。麻烦帮忙排查该问题并提供解决方案,谢谢。

(Screenshots removed by the moderator due to PII)

 

    1 reply

    Celine_
    Figmate
    Community Support
    October 21, 2026

    Hey there, Celine from the Figma Community Support team here. I don’t speak Chinese, so I hope it’s okay to reply in English. I’m sorry you’re unable to receive the verification email and join your team!

    I can see in your screenshots appear to show “lr” in your account email and “ir” in the invitation. Our support team can check this difference and investigate why the email isn’t reaching you.

    I can see you’ve already contacted Support using lxxxx3@axxxp.xx - thank you! Your case number is 211511 for reference, and I’ve added a follow-up note with your screenshots to increase its visibility. Please continue directly in that email thread so your account details stay private. I can confirm your case has been assigned to an agent, they will reach out to you soon. Thank you for your patience while the team reviews your case!