I was working on a user flow in Figjam when suddently the file was empty with just the white frame remaining.
When I go into version history, the content reappears. I’ve tried to restore multiple versions and the same thing happens. Content is normal in version history, blank when I leave.
What’s going on?
Hi
Sorry to hear that your FigJam file content suddenly disappeared — that’s definitely not the experience we want anyone to have.
Just to make sure I understand correctly: you're able to see the content when viewing version history, but when you restore a version, the file becomes blank again. Is that right?
To help us investigate further, could you provide a bit more detail?
Was your internet connection stable when the issue occurred?
Did this happen while using the Figma desktop app, a supported browser, or both?
If you duplicate a version to create a new file, does the same issue appear in the new file? Here’s how to do that: Duplicate a version
If possible, sharing a screenshot or short video recording showing the issue would also be super helpful.
This information will help us better understand what you're seeing and how we can assist you more effectively.
Thanks!
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