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Question

Failed upgrade to pro with message "Sorry, we couldn't save your payment method."

  • March 17, 2026
  • 1 reply
  • 20 views

uxnaufal

I've tried upgrading my figma plan to pro many times, but it always gives me an error message: "Sorry, we couldn't save your payment method."

 

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1 reply

Celyn_L
Figmate
  • Figmate
  • March 18, 2026

Hi ​@uxnaufal — Celyn from Figma Community Support here.

Thanks for reaching out. I understand that you’re experiencing issues upgrading your plan to Pro. I can see that you’ve already contacted us via ticket #1797794, and a specialist has followed up with you there.

When you have a moment, please check your inbox and continue the conversation directly in that thread if you need further assistance.

Hope we can get this sorted for you soon 🙏