Skip to main content
uxnaufal
uxnaufal
New Member
March 17, 2026
Question

Failed upgrade to pro with message "Sorry, we couldn't save your payment method."

  • March 17, 2026
  • 1 reply
  • 62 views

I've tried upgrading my figma plan to pro many times, but it always gives me an error message: "Sorry, we couldn't save your payment method."

 

Respond in FIgma

 

      This topic has been closed for replies.

      1 reply

      Celyn_L
      Figmate
      Celyn_L
      Figmate
      March 18, 2026

      Hi ​@uxnaufal — Celyn from Figma Community Support here.

      Thanks for reaching out. I understand that you’re experiencing issues upgrading your plan to Pro. I can see that you’ve already contacted us via ticket #1797794, and a specialist has followed up with you there.

      When you have a moment, please check your inbox and continue the conversation directly in that thread if you need further assistance.

      Hope we can get this sorted for you soon 🙏

      Terms & ConditionsAccessibility statement