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uxnaufal
New Member
March 17, 2026
Question

Failed upgrade to pro with message "Sorry, we couldn't save your payment method."

I've tried upgrading my figma plan to pro many times, but it always gives me an error message: "Sorry, we couldn't save your payment method."

 

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    1 reply

    Celyn_L
    Figmate
    Figmate
    March 18, 2026

    Hi ​@uxnaufal — Celyn from Figma Community Support here.

    Thanks for reaching out. I understand that you’re experiencing issues upgrading your plan to Pro. I can see that you’ve already contacted us via ticket #1797794, and a specialist has followed up with you there.

    When you have a moment, please check your inbox and continue the conversation directly in that thread if you need further assistance.

    Hope we can get this sorted for you soon 🙏