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Rumyana Todorova
New Member
March 18, 2026
Question

Expand image function is not working

  • March 18, 2026
  • 12 replies
  • 428 views

Every time I try to use the AI feature ‘Expand an image’ the platforms responds with “Can’t expand transparent background”. It does not matter if the image is added as a Frame fill or is standalone in the page. If it is in ‘Fit’, ‘Fill’ or ‘Crop’ mode. It is just not working.

There was a similar problem about a month ago and it was resolved but now I experience the same error. I need an explanation and a timeline on when this can be resolved. Thanks in advance!

12 replies

Sky Hartman
New Member
August 5, 2026

Hey ​@Sky Hartman 👋 Let me know once your ticket is filed and I’ll keep an eye on it. — Jaycee

Ticket is filed!

Celine_
Figmate
Community Support
August 7, 2026

Thank you! I can see in the backend that your support ticket has been escalated to our Technical Quality team, thank you for your patience.