Although I closed my account about a week ago, I am still receiving billing invoices at the email address ‘[redacted customer PII - DJV 12/26/25]’. I would appreciate your assistance in resolving this matter.
Question
Even though I deleted my account, I keep receiving bills
Hi
For your privacy and security, I’ve redacted your email address from your topic. I can confirm that there is no account in our system associated with the icloud.com email you provided. But through check further on the backend, it looks like there still is an active subscription associated with it. Please note that deleting your account is not the same action as cancelling your subscription.
Our team here on the forum isn’t able to assist with Billing or Account Management, so I’ve created ticket #1657474 on your behalf to connect you with our support team using your gmail email address associated with your forum account. If you have any further questions or concerns, please reply directly to support via email.
Hi. I haven't received an email regarding this matter. Can you help me?
Hi
I’m taking over this case from
I really appreciate your patience in the meantime. Please feel free to reply to the ticket if you have any additional details you’d like to add.
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