Error when launching Design.

Hi ​@116 TRIVIAL ,

I understand you're running into an issue opening the Figma desktop app on Windows. I've checked our Figma status page and didn't see any incidents reported around the time you posted.

Let's try to troubleshoot this together! To start, could you please confirm a couple of things for us?

• Are you able to use Figma in your browser? We support Chrome, Firefox, Safari, and Edge.
• Is this happening with all your files, or just one specific file?
• If it's just one file, please try the troubleshooting steps on this page to see if that resolves the issue? Error 404 when loading Figma files

If none of these steps work, please let us know how things go. That way, we can connect you with the appropriate team if necessary.

Thanks,

1)yes
2)all files
3)dont working

moreover, everything is working fine on version 125.0.7, maybe it's because I downloaded it from a non-official website now.

Hi ​@116 TRIVIAL,

Thanks for confirming those details. I went ahead and checked things out, and everything should be running as expected. To make sure Figma Design works properly, it’s worth following the steps in the Guide to the Figma desktop app to keep everything up to date.

If you're still seeing the error after that, I recommend reaching out to our Support team. They’ll be able to take a closer look at your account and help get things cleared up.