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Question

Error uploading video, please try again / An invalid video was removed

  • April 21, 2026
  • 2 replies
  • 16 views
Caio Pereira

I’m currently unable to upload any videos to my Figma files. Whenever I try, I receive the messages: “Error uploading video, please try again” followed by “An invalid video was removed.”

This issue started suddenly and affects all video uploads. I’ve tested different files and even tried using an incognito browser window, but the problem persists.

Interestingly, I created a separate account and video uploads work there without any issues, which suggests the problem may be specific to my main account.

Could you please help me understand what might be causing this and how to fix it?

Thank you.

2 replies

Caio Pereira
  • Caio Pereira
  • Author
  • New Member
  • April 21, 2026

Out of nowhere I can't upload any kind of videos to any of my Figma files. Whenever a try it a message appears with "“Error uploading video, please try again” and than “An invalid video was removed”. Please, let me know how to fix this

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • April 21, 2026

Hi ​@Caio Pereira, Celyn from Figma Community Support here.

Thanks for flagging this — just a heads up that I’ve merged your post from another thread here to keep everything in one place.

From what I understand, you’re unable to upload videos across your Figma files, and each attempt results in the messages “Error uploading video, please try again” followed by “An invalid video was removed.”

To help narrow this down, could you share a bit more detail?

  • Does this happen after successfully uploading multiple videos, or right from the first upload? Have you noticed any patterns?

In the meantime, I’ve gone ahead and created a support ticket (#1861087) for you so the team can take a closer look. It would be really helpful for their investigation if you could reply directly to the ticket with the following:

  • A direct link to one of the impacted files and invite support-share@figma.com with Can View access (this won’t impact your billing and will allow us to investigate further)
  • A short screen recording of what happens when you try to upload the video, if possible

Someone from the team will be in touch shortly, so please keep an eye on your inbox.

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