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Entire project folder and 3 files disappeared suddenly – urgent help needed

  • December 10, 2025
  • 2 replies
  • 172 views
배정미

Hello,
Today our entire project folder in our team workspace suddenly disappeared, along with 3 design files inside it.

Details:

  • The project folder and all files were visible and editable until today.

  • None of the team members deleted, moved, or renamed the project.

  • The project folder is completely gone from the workspace.

  • Nothing appears in the individual Trash or Team Trash.

  • When trying to open files from browser history, it shows “File not found”.

  • This is for a school project, so we urgently need the files restored.

We understand that Student Plan does not include email support,
but several users mentioned that Figma staff can recover missing files by checking server logs.
We would really appreciate any help.

Information:

  • Team/Organization name: NLP프로젝트

  • Project folder name: NLP프로젝트

  • Number of missing files: 3

  • Workspace email: dyddbs258@gmail.com

Thank you so much for your support.

 

Best answer by Celine_

Hey everyone, Celine from Figma here, happy to assist!

​@박혜민 , t looks like your issue isn’t related to missing files, but rather to a bug affecting certain components in your file. I can see you’ve already contacted our support team (thank you!), and I’ve escalated your case to the appropriate team with a note of your follow-up, so they can investigate further. Thanks for your patience while they look into it.

​@배정미 , I’m sorry to hear you’re experiencing missing files. I’ve just sent you a DM with the steps to securely share more details so we can take a closer look. Please check it when you have a moment.

      2 replies

      박혜민
      • 박혜민
      • New Member
      • December 10, 2025

      I’m not sure if it’s due to a similar issue, but some components in my project files have disappeared as well, and I’ve already submitted a bug report. There’s no trace of them in the history either, which is really frustrating. Is there any way to get immediate assistance? I need a solution as quickly as possible.
      For reference, everything was still intact as of this Monday (KST 12/8 Mon 15:00). According to another team member, it seems the file started having issues sometime on Tuesday (KST 12/9 Tue).

      Celine_
      Figmate
      • Celine_
      • Community Support
      • Answer
      • December 10, 2025

      Hey everyone, Celine from Figma here, happy to assist!

      ​@박혜민 , t looks like your issue isn’t related to missing files, but rather to a bug affecting certain components in your file. I can see you’ve already contacted our support team (thank you!), and I’ve escalated your case to the appropriate team with a note of your follow-up, so they can investigate further. Thanks for your patience while they look into it.

      ​@배정미 , I’m sorry to hear you’re experiencing missing files. I’ve just sent you a DM with the steps to securely share more details so we can take a closer look. Please check it when you have a moment.

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