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Question

email problem

  • March 21, 2025
  • 1 reply
  • 4 views

Mariam Mohamed

hello, i have a problem with my email, every time i log figma shows me as a viewer  not the owner of my profile, and tell me to ask for a permission to make a new project or even edit anything.

and i have to log in all the time, even if i just log in and opened a new tap.

 

 

Gayani_S
Figmate
  • Community Support
  • March 24, 2025

Hey ​@Mariam Mohamed, thanks for reaching out.

It’s possible that the file you’re trying to access doesn’t have an owner anymore. Ownerless files happen on occasion, for example the original owner created the file in the team and they later left or were removed from the team.
While it is not possible to claim ownership of a file, fortunately a file editor has all of the same rights as an owner – they can edit, move, rename, and delete it. The file can be ownerless as long as there are editors remaining on the file. Since everyone have "can view" access, you will need to ask the owner or admin of the team to invite or give access again.
 

Let me know if you have any other questions or if there’s anything else I can do to help!


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