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I’m a programme manager and teacher at Oslo Nye Fagskole in Norway. I was granted an educational licence about a year ago, but recently I’ve started receiving repeated emails warning that my licence is expiring.

 

Each time, I follow the link in the email to confirm my eligibility. When I click it, I get the message: “You’re in! You are now verified with Figma for Education.” However, a few days later, I receive the same expiry warning again.

 

What to do… tried to contact support then get a message I can only get help through this support forum  

 

Thanks in advance for your help!

Hi there ​@Hjörtur Scheving — thanks for flagging this and sorry for the confusion on your verification.

 

I can’t access account-specific details here, but I saw you reached out to our Support team earlier today. Were you able to get things sorted? If not, double-check that you sent your message to education@figma.com.

 

The team members looking after these inquires may ask for:

  • a current URL for your institution
  • a school-issued ID
  • a transcript, receipt, or proof of enrollment

 

For more information, have a look at this resource: Verify education status. Let me know how it goes — happy to help make sure it gets reviewed. 🙏🏻

Thanks ​@Tom Reem. No the support ticket got closed straight away and I was just directed to the forum here. I will try the email address you shared. 

When I go through the “verify education status” I just get straight away that I am already verified, but then I still get these email that it is expiring. 

So I will try education@figma.com and if that doesn't solve it I might return here ;)

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