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Educational Account Application Status for a primary school - UK

  • October 23, 2025
  • 6 replies
  • 98 views
Gabriel Chelaru

Hello Figma Education Team and Community,

I am writing to follow up on an application for a Figma Educational Account that was submitted over a month ago. We have not yet received any confirmation, decision, or status update since the initial submission.

We are from a primary school in the UK and are eager to integrate Figma into our curriculum to benefit our students. This extended delay is unfortunately hindering our planning for the current academic term.

  • Issue: Application pending for over four weeks.

  • Application Details: Submitted by a primary school in the UK.

Could someone from the Figma Education team please check the status of pending applications?

Alternatively, if any community members have recently gone through the approval process, could you please share your experience regarding the current processing time?

Any guidance or assistance would be greatly appreciated.

Thank you!

Best answer by Junko3

Hi ​@Gabriel Chelaru ,

 

I understand your concern about not hearing back regarding your Education verification application.

 

While we’re not able to directly assist with account verification requests here in the Forum, I noticed that you’ve already reached out to education@figma.com about this (thank you!), and I can confirm that our Education team is currently reviewing your mail.

They review requests in the order they’re received, and the current response time is up to 5 business days — please rest assured that you’ll hear back from them soon.

Just to make sure everything’s connected, I’ve also shared this forum post with the team handling your ticket(#1562636), so please continue the conversation directly through your existing email thread for any updates.

 

Thanks for your patience and understanding!

6 replies

J
Figmate
  • Junko3
  • Figmate
  • 2624 replies
  • Answer
  • October 24, 2025

Hi ​@Gabriel Chelaru ,

 

I understand your concern about not hearing back regarding your Education verification application.

 

While we’re not able to directly assist with account verification requests here in the Forum, I noticed that you’ve already reached out to education@figma.com about this (thank you!), and I can confirm that our Education team is currently reviewing your mail.

They review requests in the order they’re received, and the current response time is up to 5 business days — please rest assured that you’ll hear back from them soon.

Just to make sure everything’s connected, I’ve also shared this forum post with the team handling your ticket(#1562636), so please continue the conversation directly through your existing email thread for any updates.

 

Thanks for your patience and understanding!

Gabriel Chelaru
  • Gabriel Chelaru
  • Author
  • New Member
  • 4 replies
  • October 24, 2025

Hi Junko3,

 

Thank you so much for your help.

Gabriel Chelaru
  • Gabriel Chelaru
  • Author
  • New Member
  • 4 replies
  • November 1, 2025

Hi again.

It has been more than 5 business days now and haven't received any answer.

Does anyone know what else can be done, as we are returning back to school on Monday and everyone is hoping to have this working?

Thanks.

 

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • 609 replies
  • November 1, 2025

Hey ​@Gabriel Chelaru — thanks for following up, and I’m really sorry for the delay. I checked on this, and your case is still under review with our Education team.

I’ve flagged your note about classes starting Monday so they’re aware of the urgency. They’ll be in touch directly via email (case: 1562636) as soon as there’s an update.

Appreciate your patience while they finish their review.

Gabriel Chelaru
  • Gabriel Chelaru
  • Author
  • New Member
  • 4 replies
  • November 2, 2025

Hey ​@Gabriel Chelaru — thanks for following up, and I’m really sorry for the delay. I checked on this, and your case is still under review with our Education team.

I’ve flagged your note about classes starting Monday so they’re aware of the urgency. They’ll be in touch directly via email (case: 1562636) as soon as there’s an update.

Appreciate your patience while they finish their review.

Thank you.

Gabriel Chelaru
  • Gabriel Chelaru
  • Author
  • New Member
  • 4 replies
  • November 6, 2025

Hi all,

We are deeply disappointed and concerned by the opaque nature of the domain verification process. We received a succinct, unexplained response that our school's domain cannot be confidently verified, and our subsequent email seeking clarification and alternative solutions was left unanswered.

The new school term has just begun and the educational delivery for our students relies significantly on Figma. Being unable to access this essential resource due to a lack of communication and an unresolved verification is causing significant disruption to our children's education.

We must insist that you provide a full explanation for the verification failure and offer immediate, actionable steps or alternative methods (e.g., specific documentation) that we can use to secure access for our students without further delay.

Thank you.


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