Educational Account Application Status for a primary school - UK

Hi Junko3,

Thank you so much for your help.

Hi again.

It has been more than 5 business days now and haven't received any answer.

Does anyone know what else can be done, as we are returning back to school on Monday and everyone is hoping to have this working?

Thanks.

Hey ​@Gabriel Chelaru — thanks for following up, and I’m really sorry for the delay. I checked on this, and your case is still under review with our Education team.

I’ve flagged your note about classes starting Monday so they’re aware of the urgency. They’ll be in touch directly via email (case: 1562636) as soon as there’s an update.

Appreciate your patience while they finish their review.

Thank you.

Hi all,

We are deeply disappointed and concerned by the opaque nature of the domain verification process. We received a succinct, unexplained response that our school's domain cannot be confidently verified, and our subsequent email seeking clarification and alternative solutions was left unanswered.

The new school term has just begun and the educational delivery for our students relies significantly on Figma. Being unable to access this essential resource due to a lack of communication and an unresolved verification is causing significant disruption to our children's education.

We must insist that you provide a full explanation for the verification failure and offer immediate, actionable steps or alternative methods (e.g., specific documentation) that we can use to secure access for our students without further delay.

Thank you.

Hi all,

We need immediate, professional help with our domain verification—this is now causing severe disruption to our students' education.

Frankly, we are deeply disappointed and concerned by how opaque and unhelpful this process has been, and the lack of communication that is actively preventing resolution.

Here are the specific, unaddressed problems:

1. Opaque Verification Failure: We received a ridiculously short, unexplained note saying our school's domain 'cannot be confidently verified.' That's it. We have zero actionable details.

2. Lack of Response: Our follow-up email, which offered to send specific documentation, has been completely ignored.

3. False Resolution: To make matters worse, the previous forum post we opened on this issue was closed with the message that 'the report has been resolved. Thank you for reporting, you helped us improve this community!' How has this been resolved? And what community was improved? Our school's community is currently blocked from using an essential teaching resource.

The new school term has just started, and our students literally need Figma to learn. This administrative blockage—compounded by being told the problem is 'resolved' when it clearly is not—is now seriously disrupting our children's education.

We are insisting on two things:

1. A full, detailed explanation for the verification failure. We need more than one sentence; we need the actual criteria we failed to meet.

2. An immediate, actionable fix. What specific documentation do you need, or what alternative verification method can we use to secure access for our students?

Please understand that we can't wait. Our students shouldn't have their education delayed because of administrative silence.

Thank you for escalating this now.

Hi ​@Gabriel Chelaru - first, I apologize that this has been a frustrating experience for you. I saw you had created a new topic, and merged it to this one to keep everything consistent.

I understand that you’d like more clarification, and that you’d like it asap. The community moderation team do not have access or visibility into any of the verification process. Unfortunately, that means we can’t provide you the answers to your inquiries on our end. Our education will need to help you.

I do see you have an open support ticket (#1562636), and that Tom responded to you earlier in this topic acknowledging that. Due to higher volume, there have been some delays in response time. While I can’t guarantee the exact response time at this moment, I can confirm that I’ve made sure it was escalated & that we personally asked the education team to review it as soon as they were able to.

I know this may not be super helpful in terms of getting direct answers to your questions, but we’ll do our best to make sure you get them soon.

Thank you for your patience with us.