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Education Verification Sync

  • February 3, 2026
  • 2 replies
  • 42 views
A
  • Anonymous

I verified my Education status with SheerID but Figma still requires verification from me. After contacting SheerID support, they have confirmed that I am verified, and that Figma needs to reset the sync status. I sent several emails to Figma Education but have received no responses.

For the record, here is my verification confirmation from SheerID:

> Date Verified: January 13, 2026
> Email address: [redacted by moderator to remove personal information]
> Verification ID: [redacted by moderator to remove personal information]

Please advise on what I should do to ensure sync between my SheerID verification and Figma Education activation. Thank you.

Best answer by Tom Reem

Hey ​@Nico Jan — welcome to the Figma Forum. I’m sorry to hear about the trouble getting your Figma for Education verification across the finish line, and I’m glad we were able to connect here.

I can’t access or make changes to account-specific settings from here, but I was able to locate your request and pass along the details you shared so our Education team has full context as they complete their review. Your case number is: 1692958, and they’ll be in touch as soon as an update is available.

I’ve also removed some personal information from your original post to protect your privacy and account security — thanks for your understanding there.

Please keep an eye on the inbox associated with your Figma account for next steps and updates.

2 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • Answer
  • February 3, 2026

Hey ​@Nico Jan — welcome to the Figma Forum. I’m sorry to hear about the trouble getting your Figma for Education verification across the finish line, and I’m glad we were able to connect here.

I can’t access or make changes to account-specific settings from here, but I was able to locate your request and pass along the details you shared so our Education team has full context as they complete their review. Your case number is: 1692958, and they’ll be in touch as soon as an update is available.

I’ve also removed some personal information from your original post to protect your privacy and account security — thanks for your understanding there.

Please keep an eye on the inbox associated with your Figma account for next steps and updates.

A
  • Anonymous
  • February 4, 2026

Hey ​@Nico Jan — welcome to the Figma Forum. I’m sorry to hear about the trouble getting your Figma for Education verification across the finish line, and I’m glad we were able to connect here.

I can’t access or make changes to account-specific settings from here, but I was able to locate your request and pass along the details you shared so our Education team has full context as they complete their review. Your case number is: 1692958, and they’ll be in touch as soon as an update is available.

I’ve also removed some personal information from your original post to protect your privacy and account security — thanks for your understanding there.

Please keep an eye on the inbox associated with your Figma account for next steps and updates.

Thank you very much, Tom. They’ve reached out and we’ve resolved this issue. I appreciate your connection.

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