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Question

Education Team Verification Required Despite Edit Permissions

  • July 27, 2026
  • 1 reply
  • 25 views
philippe stucki

I'm unable to edit a FigJam file in an Education team. Although I'm invited with Can edit permissions, the file always opens in View only and displays the "Verification required" banner asking me to verify my student status.

I've already tested this with a brand-new Figma account, invited the same way, and the exact same issue occurs. However, another brand-new non-student account invited to the same file can edit without any verification prompt.

We've confirmed:

  • I have Can edit permissions.
  • The issue occurs in both the browser and desktop app.
  • The account is new, so it's not related to previous workspace memberships.
  • Other collaborators who are not students can edit the file normally.

Could you please investigate why my accounts are being forced into Education verification while other non-student accounts in the same workspace are not?

    1 reply

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • July 28, 2026

    Hey ​@philippe stucki, thanks for reaching out and for the thorough testing here! 

     

    Some context on how this works: on the Education plan, there's no per-seat billing setup like there is on a paid Professional team. Instead, verified education status effectively works as the seat. Anyone invited with Can edit access to an Education team (or to a file inside one) needs to complete education verification within seven days to get or keep that edit access. That's why you're seeing View only and the "Verification required" banner even though your permissions are set to Can edit.

    What you found with the second account is a different situation. A non-student account editing freely without ever being prompted to verify isn't the expected behaviour, and it's worth a closer look at the specific accounts involved.

    I've gone ahead and opened ticket Ticket #2037679, so our team can dig into that comparison directly. 

    In the meantime, if you haven't already, you can complete education verification through Figma for Education. 

     

    Thanks again for flagging this!

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