Hello!
I had reached out via email about my own student account not having the education status even though I had verified already once the new education system was implemented. I had been prompted to re-verify which then lead to this screen.
Of course with this screen I thought that SheerID was the issue so I reached out to their contact email addressing my issue. They got back to me saying that within their system, I had verified my status as a student and that no issues with verification stood on their end of the verification process and that I had to reach out to Figma itself in order to solve my problem.
It was over a month ago at this point that I reached out to Figma Education to get my education status back to this account and they still have not gotten back to me. My account has not been updated to reflect my education status and I need it as this program is a necessity for me to complete school work.
At the bottom of the email is a quick snippet of what Figma looks for me right now. I cannot access my team files which I absolutely need access to.
Any help regaining my status as a student is greatly appreciated.