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Question

Education plan to free plan

  • April 28, 2025
  • 1 reply
  • 6 views

hxxwxx

One of my teams is on the education plan and I need help converting it to the free starter plan for me to edit it. I contacted support but the automated email mentioned that I had to post here. Please help me with this. Thank you!

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1 reply

Celine_
Figmate
  • Community Support
  • April 28, 2025

Hi ​@hxxwxx , happy to help you!
I took a look on the backend and saw your support ticket. I’ve gone ahead and escalated it internally for you. Your support ticket to follow up is  #1338720 — someone from our team will assist you soon.

Thanks for your patience in the meantime!