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Question

Education plan not applied even though SheerID shows approved

  • January 11, 2026
  • 1 reply
  • 20 views
ksha

Hi Figma team,

I use Figma under [redacted by moderator to remove personal information]. When I try to activate the Education plan and complete the verification form, I repeatedly get “Verification Limit Exceeded” after entering all the required information.

I contacted SheerID, and they confirmed my verification is already approved/activated and advised me to contact Figma to have it reflected on my account.

Verification details:

  • Email: [redacted by moderator to remove personal information]

  • Request ID: [redacted by moderator to remove personal information]

  • Date verified: [redacted by moderator to remove personal information]

I also emailed education@figma.com earlier this week, but haven’t heard back yet.

My spring semester starts tomorrow and I need Education access for my course. Could you please help escalate and apply/restore the Education plan for this account? I can share screenshots if needed.

Thank you!

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • January 11, 2026

Hey ​@ksha — welcome to Figma Forum, and thanks for bringing this up. I’m sorry to hear about the trouble you’ve been having, and I appreciate you letting us know that you’ve already been in touch with SheerID. 🙏🏻

I can’t access or share account-specific details here, but I located the ticket associated with your request. Your case number is: 1671344, and I’ve included the additional context you provided in this post so the Education Team can take it into account as they review. They’ll reach out to you as soon as they’ve had a chance to review.

Additionally, I removed the personal information from your original post to protect your privacy. Keep this resource handy, as it’s kept up to date with the latest Figma for Education information: Figma for Education → Application process.

Please keep an eye on the email inbox tied to your Figma account for updates and next steps.

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