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Education plan – my school domain works for other students but not for my account

  • March 3, 2026
  • 1 reply
  • 39 views
brunolucas.sg050

Hi,

I am a student from Instituto Federal Sul-rio-grandense – Campus Sapiranga (Brazil).

My school email domain is:

@academico.ifsul.edu.br

When I try to apply for the Figma Education Student plan, I keep getting redirected to the domain request form.

However, another student from the same school and with the same email domain was approved successfully.

I have already submitted the domain request form before and I am still stuck in this loop.

Could someone from the Figma team please check my account or confirm if this domain is already approved for students?

Thank you.

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    1 reply

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • March 4, 2026

    Hey ​@brunolucas.sg050, Celyn from Figma Community Support here.

    Thanks for reaching out. I understand you’re stuck in a loop with the domain request form and unable to move forward with your Education verification. I also appreciate you sharing that another student with the same school domain was approved successfully — that context is helpful.

    Please reach out to education@figma.com so our Education team can take a closer look at your application.

    Once you’ve done that, feel free to share your support ticket number here — I’m happy to help escalate it internally and flag it for review.

    Thanks for your patience while we work to get this sorted.

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