Education plan is locked

Hi ​@arianebo,

I understand that your Education team has been locked.

It seems you emailed education@figma.com about this yesterday. Our Education team reviews requests in the order they’re received, and the current response time is up to 5 business days — so please rest assured that you’ll be hearing back from them soon.

Unfortunately, we’re not able to review verification documents or confirm eligibility here in the Forum.

However, there’s something you can try to unlock your team in the meantime:

If your team had four or more files and you didn’t reverify your Education status, your Education team would have been downgraded to a free Starter team and locked.

To unlock it, please reduce your file count to three or fewer by moving files back to your Drafts or deleting unnecessary files.

• Move a file

• Delete and restore files

For more detailed instructions, please check the “My team was downgraded and locked. How can I unlock it?” section in the Figma for Education article under [Troubleshooting verification].

Thanks,

It has been almost a month and I still haven’t had any reply from the Figma Education Team. My Education plan is still locked, any idea as to what I can do to fix this?

Hey ​@arianebo - I’m really sorry that this has been delayed. I’ve asked our education team to review this as soon as possible. I unfortunately can’t guarantee exactly when they’ll be able to, but I want to assure you that I’ve flagged and escalated this.