Hello,
I am currently a student and using my university email address with Figma. However, I am experiencing an issue with my education verification and cannot access the Figma Education benefits.
I already contacted SheerID regarding this matter. They informed me that my verification process was successfully completed on their side and that the status was forwarded to Figma. According to them, the issue is not on their end.
At the same time, I am unable to re-submit my verification because SheerID only allows verification once every 365 days. Whenever I try again, I receive a message saying that I have already submitted a request.
This leaves me in a situation where my student verification seems to have been lost or not properly processed by Figma.
Could you please help me understand what might have gone wrong and how this issue can be resolved?
I urgently need access to the Figma Education plan, as I am currently working towards completing my bachelor’s degree this year.
Thank you in advance for your support.
Best regards,
Julia
