Education Plan Expired, Changed to Professional, Locked Out of Files

Question

My education plan on Figma expired, so I upgraded to a professional plan assuming it would give me access to my Figma files again, but they are still locked and telling me to request permission… Who am I asking permission to? They’re my files. I would appreciate help with this as I need the content of these files right now.

Celine_ · Answer

Hey Daniel, welcome to the community!That does seem odd—if you're the owner of the files, you should have editing access.I’d recommend reaching out to our support team by filling out this form: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714Please use your Figma email account and include the links to the affected files. Our team can locate your files,check the permissions on the backend and assist you further. Thanks!

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