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Question

Education Account Verification Failure

  • January 29, 2026
  • 1 reply
  • 18 views

Anoova

I’m trying to verify the educational institution my Figma account email is associated with, but am continuously receiving a “Verification Failed” page whenever I try to do this. I’ve filled out the request form for individual attention in verifying my account, but haven’t heard back even though that was a week ago. 

How can I proceed with account verification?

1 reply

Gayani_S
Figmate
  • Community Support
  • February 4, 2026

Hey ​@Anoova, thank you for already having contacted SheerID, that’s the best step to resolve the “Verification Failed” issue. The verification process for higher education students is fully managed by our partner, SheerID

SheerID typically responds within 5-7 business days but there might be delays.

If you have sent them an email more than 10 days ago and they haven’t replied yet, please let us know by ccing education@figma.com in the email.

 

Thank you, 

Gayani