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Drafts Missing After Upgrading to Enterprise Account

  • March 24, 2025
  • 1 reply
  • 21 views
yjlee11

Hi there,

I recently upgraded my Figma account from Professional to Team Enterprise, and I noticed that all my drafts have disappeared. Has anyone else experienced this issue? I'm hoping to understand if there is a way to recover my lost drafts or if this is an expected behavior following the upgrade. Any assistance or guidance would be greatly appreciated.

Thank you!

Best answer by Junko3

Hi ​@yjlee11 , Thank you for contacting us and providing the details of your situation. I'm sorry to learn of this and fully understand your concern.

 

I will create a new ticket to escalate your case to our support team for a more detailed review. Our support team is well-equipped to handle these types of issues, and they will contact you to assist with this matter. Please monitor your email for a message from our specialist.

 

Thank you for contacting us.

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Figmate
  • Junko3
  • Figmate
  • 1814 replies
  • Answer
  • March 24, 2025

Hi ​@yjlee11 , Thank you for contacting us and providing the details of your situation. I'm sorry to learn of this and fully understand your concern.

 

I will create a new ticket to escalate your case to our support team for a more detailed review. Our support team is well-equipped to handle these types of issues, and they will contact you to assist with this matter. Please monitor your email for a message from our specialist.

 

Thank you for contacting us.

yjlee11
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    yjlee11

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